1. Who We Are

Virtual Receptionist Live (“VRL,” “we,” “our,” or “us”) operates the website virtualreceptionist.live and provides live receptionist marketplace services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our services.

Contact us at: [email protected]

2. Information We Collect

Information you provide directly: When you fill out a contact form, use our Missed Call Revenue Calculator, or book a setup call, we collect your name, email address, phone number, business name, and any details you choose to share about your business.

Automatically collected data: When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages. This is collected through standard web server logs and analytics tools.

Cookies and tracking technologies: We use cookies, pixels, and similar technologies to operate and improve our website. This includes Google Analytics (GA4) for traffic measurement and Google Tag Manager for managing tracking scripts. You may control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and fulfill service requests
• Set up and manage your receptionist service account
• Send service-related communications (confirmation emails, account updates)
• Improve our website and services through analytics
• Send marketing communications, with your consent where required by law
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers: Third-party vendors who help us operate our business (CRM platform, email delivery, payment processors). These vendors are contractually obligated to protect your data and use it only to perform services for us.
• Legal compliance: When required by law, court order, or government authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us at the address below.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing activities
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at [email protected].

7. California Privacy Rights (CCPA)

California residents have the right to know what personal information we collect and disclose, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your California rights, contact us at the address below.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no transmission over the internet is 100% secure. We cannot guarantee the absolute security of your data.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Virtual Receptionist Live
Email: [email protected]
Website: virtualreceptionist.live