1. Agreement to Terms

By accessing or using the website virtualreceptionist.live or any services provided by Virtual Receptionist Live (“VRL,” “we,” “our,” or “us”), you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Services Description

Virtual Receptionist Live operates as a marketplace connecting businesses with professional receptionist teams. We provide live call answering, lead capture, appointment scheduling, call routing, and related front-desk coverage services as described on our website. Service availability, features, and pricing are subject to change with notice.

3. Account and Service Agreement

To use our receptionist services, you must complete a service agreement and provide accurate, complete account information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to provide a valid call forwarding number, an accurate business description, and complete call handling instructions. We cannot be held responsible for service failures resulting from incomplete or inaccurate information you provide.

4. Billing and Payment

Services are billed monthly on the anniversary of your signup date. Minute packages are consumed as calls are handled. Overage minutes are billed at the rate specified in your plan. You authorize us to charge your payment method on file for all amounts due.

All fees are non-refundable except where required by law. If payment fails, your service may be suspended. Continued use of the service after a price change constitutes acceptance of the new pricing.

5. Cancellation

You may cancel your service at any time by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period. There are no long-term contracts or early termination fees.

6. Acceptable Use

You agree not to use our services to:

• Conduct any illegal activity or violate any applicable laws or regulations
• Harass, abuse, or harm others
• Collect or harvest personal information without authorization
• Transmit spam, unsolicited communications, or malicious code
• Misrepresent your identity or business to our receptionist team
• Use our services in a way that could damage VRL’s reputation or operations

7. Call Recording and Compliance

You are solely responsible for ensuring that call recording and call handling practices comply with all applicable federal, state, and local laws, including wiretapping and recording consent laws. You must notify VRL if your jurisdiction requires two-party consent for call recording. VRL is not responsible for your compliance obligations.

8. Intellectual Property

All content on virtualreceptionist.live — including text, graphics, logos, and design — is the property of Virtual Receptionist Live or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Disclaimer of Warranties

Our services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted service. We do not guarantee that our services will be error-free, secure, or available at all times.

10. Limitation of Liability

To the maximum extent permitted by law, Virtual Receptionist Live shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business opportunities, arising from your use of our services. Our total liability to you for any claims arising from these Terms shall not exceed the amount you paid us in the 30 days prior to the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Virtual Receptionist Live, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your use of our services, your violation of these Terms, or your violation of any applicable law.

12. Governing Law

These Terms are governed by the laws of the United States. Any disputes arising under these Terms shall be resolved through binding arbitration, except that either party may seek injunctive relief in court for intellectual property disputes.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the date at the top of this page. Your continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

14. Contact Us

Questions about these Terms? Contact us at:

Virtual Receptionist Live
Email: [email protected]
Website: virtualreceptionist.live